LEGAL & COMPLIANCE
Ensuring transparency, integrity, and accountability in every stitch.
Company Registration
Stitch Away Ltd — registered in England & Wales.
Company No.: 16746502
Registered Office: London, United Kingdom
Trading Status: UK-managed garment manufacturer with production in Karachi, Pakistan.
VAT No.: [Sherborne, Dorset,United Kingdom]
We conduct all UK communications and contracts under UK law.
Quotations
Valid for 14 days unless stated otherwise.
Sampling & Production
Timelines given in good faith; may vary with courier lead-times, order volume, and client approvals.
Ownership & Risk
Title passes on full payment. Risk transfers on dispatch per contract terms.
Specifications & Pricing
May be adjusted if raw-material or logistics costs change; we notify you in advance.
Governing Law
England & Wales. Exclusive jurisdiction of English courts.
Complaints & Escalation
Raise issues via info@stitchaway.co.uk
We aim to resolve within 10 working days. If you’re a consumer (not our usual B2B client), we’ll inform you of a suitable ADR entity if we cannot resolve a complaint.
IP & Confidentiality
Client patterns, tech packs, and brand assets remain the client’s IP and are handled in confidence.
Privacy Notice (UK GDPR & Data Protection Act 2018 — Summary)
- Controller: Stitch Away Ltd, London, UK. Contact: info@stitchaway.co.uk
- Data We Collect: Contact details, company details, project specifications, communications, website form data; limited analytics data via cookies.
- Purposes & Lawful Bases:
- Responding to enquiries / providing quotations — Legitimate interests / Contract.
- Performing contracts and order administration — Contract.
- Basic service updates and account communications — Legitimate interests.
- Marketing to business contacts — Consent where required / Legitimate interests (B2B).
- Recipients & Transfers: We use secure UK/EU-based providers where possible; some processing may occur outside the UK (e.g., Pakistan) with appropriate safeguards.
- Retention: Keep only as long as necessary for the purpose and to meet legal/accounting requirements; then delete or anonymise.
- Your Rights: Access, rectification, erasure, restriction, objection, portability, and the right to withdraw consent at any time (where consent is the basis). You can complain to the ICO if you’re unhappy with our response.
Full ICO guidance on what a privacy notice should include is here. (Reference: ICO’s “What privacy information should we provide?”.)
ICO
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Cookies & Similar Technologies
We use essential cookies for site functionality and (optionally) analytics to improve performance. Non-essential cookies will only run with your consent via our cookie banner.
Trading Disclosures
We display our registered name, number, and registered office on the website and business communications, in line with UK company trading disclosure requirements. (Reference: Companies trading disclosure rules.) Legislation.gov.uk +2 Practical Law +2
Accessibility
We aim to make this website usable by everyone and are working toward WCAG 2.1 AA alignment. If you experience barriers, contact info@stitchaway.co.uk with “Accessibility” in the subject line. (Equality Act requires reasonable adjustments; public-sector regs are different but we follow best practice.) Level Access +2 Accessibly +2
Ethical Commitment
Fair Work: Safe workplaces, fair pay, skills training for men and women of all ages. Supply Chain: We expect suppliers to follow lawful, ethical labour standards. Modern Slavery: Not legally required to publish a statement at our size, but we oppose forced labour and will act on any credible concern.
Anti-Bribery
We do not tolerate bribery or facilitation payments. Staff and partners must report any suspected breach immediately.
Contact (Legal & Data)
Email: info@stitchaway.co.uk | Postal: Sherborne, Dorset,United Kingdom