LEGAL & COMPLIANCE
Ensuring transparency, integrity, and accountability in every stitch.
Company Registration
Stitch Away Ltd — registered in England & Wales.
Company No.: 16746502
Registered Office: Sherborne, Dorset,United Kingdom
Trading Status: UK-managed garment manufacturer with production in Karachi, Pakistan.
We conduct all UK communications and contracts under UK law.
Quotations
Valid for 14 days unless stated otherwise.
Sampling & Production
Timelines given in good faith; may vary with courier lead-times, order volume, and client approvals.
Ownership & Risk
Title passes on full payment. Risk transfers on dispatch per contract terms.
Specifications & Pricing
May be adjusted if raw-material or logistics costs change; we notify you in advance.
Governing Law
England & Wales. Exclusive jurisdiction of English courts.
Complaints & Escalation
Raise issues via info@stitchaway.co.uk
We aim to resolve within 10 working days. If you’re a consumer (not our usual B2B client), we’ll inform you of a suitable ADR entity if we cannot resolve a complaint.
IP & Confidentiality
Client patterns, tech packs, and brand assets remain the client’s IP and are handled in confidence.
Privacy Notice (UK GDPR & Data Protection Act 2018 — Summary)
Controller:
Stitch Away Ltd, London, United Kingdom Contact: info@stitchaway.co.uk
Data We Collect:
Contact details (name, email, phone number, company name) Company and project information (e.g., specifications, requirements, communications) Website form submissions Limited analytics and cookie data (non-identifiable usage data)
Purposes & Lawful Bases:
Responding to enquiries / providing quotations — Legitimate interests / Contract Performing contracts and order administration — Contract Basic service updates and account communications — Legitimate interests Marketing to business contacts — Consent (where required) / Legitimate interests (B2B)
Recipients & International Transfers:
We primarily use secure UK- and EU-based service providers. Some data processing may occur outside the UK (for example, in Pakistan), but only where appropriate data protection safeguards are in place.
Data Retention:
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, tax, and accounting obligations. After that, data is securely deleted or anonymised.
Your Rights:
You have the right to Access your personal data Request correction (rectification) or deletion (erasure) Restrict or object to processing Request data portability Withdraw consent at any time (where processing is based on consent) If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s
Office (ICO):
www.ico.org.uk
Cookies & Similar Technologies
We use essential cookies for site functionality and (optionally) analytics to improve performance. Non-essential cookies will only run with your consent via our cookie banner.
Trading Disclosures (UK Companies Act Compliance)
In accordance with the Companies (Trading Disclosures) Regulations 2008, Stitch Away Ltd ensures that all required company information is clearly displayed on its website, emails, invoices, and other business correspondence.
Accessibility
We aim to make this website usable by everyone and are working toward WCAG 2.1 AA alignment. If you experience barriers, contact info@stitchaway.co.uk with “Accessibility” in the subject line. (Equality Act requires reasonable adjustments; public-sector regs are different but we follow best practice.) Level Access +2 Accessibly +2
Ethical Commitment
Fair Work: Safe workplaces, fair pay, skills training for men and women of all ages. Supply Chain: We expect suppliers to follow lawful, ethical labour standards. Modern Slavery: Not legally required to publish a statement at our size, but we oppose forced labour and will act on any credible concern.
Anti-Bribery
We do not tolerate bribery or facilitation payments. Staff and partners must report any suspected breach immediately.
Contact (Legal & Data)
Email: info@stitchaway.co.uk | Postal: Sherborne, Dorset,United Kingdom